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FAQ

Consumers

About

What is TRUSTME?

TRUSTME is your digital ID. Simple, fast, universal. TRUST ME is the the best way to prove who you pretend to be!​ Prove your ID, authenticate to any service, share your documents, prove your age… TRUSTME is available online and face-to-face. TRUSTME simplifies your daily life. TRUST ME fights against identity theft.

What is the cost of using TRUSTME?
TRUSTME is entirely free for mass market users.
What are the languages available in the App?
The app can be set in French and in English.
Where can I download the app ?
App can be downloaded from the Android Play Store.
What versions of Android are running the app ?
The app runs on every Android version from 5.0 to 13.0.
Can TRUSTME work on a rooted or jailbroken phone ?
To ensure the best protection of your data, TRUSTME cannot work on rooted of jailbroken smartphones. This would expose you to piracy risks through malware and uncertified apps.
Do I need an internet access to use TRUSTME?
Yes. TRUSTME only works with a mobile or wifi connection.

Registration

How do I register?
The onboarding process is fast and easy: a user can create an account using only its phone number. Once registered, TRUSTME services are available on any device with the installed app.
Who can use TRUSTME?
There are a few necessary criteria to meet to use the app: Be over 18 and own an eligible Android smartphone.
Can I create an account without an ID or with an expired one?
You can subscribe to the service using only the phone number. Depending on your use of the app, the addition of an ID document is not mandatory.
Do I have to provide additional information?
Profile completion with additional info depends on the functionnalites you want to use.

Privacy & Security

Will A3BC use my data for commercial use ?
No. All data is collected only after the user explicit consent. There is no systematic data collection. The data is not used in any way.
Can A3BC share or use my public information?
No. The system does not share or collect public information about its users.
What is the company policy towards personal data storage and destruction?

TRUSTME will safely store user data only if he has created a digital ID with the application. Once the account is cancelled, according to GDPR policy, user data will be deleted.

What is the storage security policy?
We value your personal data privacy, which is why TRUSTME is 100% GDPR compliant.
Which server provider is storing the data?
Data is stored on a French sovereign cloud provider. The provider matches the highest security standards in data protection.
Who can read user data?
Only you can read your data and decide whether to share it or not. A3BC team cannot read user data stored through the TRUSTME app.
Does the biometric sensor store my data?
No. The biometric sensor does not store any data.

Business

General

Why should we work with A3BC?

We are a digital identity provider. Digital identities allow users to have a fast, easy and universal access to digital services. Our fast-track onboarding process is fully RGPD-compliant and can be done in less than 3 minutes. The biometric authentication process is the fastest and most secure way for the user to access to their personal data. Our solution also allows you to retrieve really fast the necessary documents. It is fast, secure and seamless. Users/customer are in complete control and feel reassured along their digital journey.

Are you compliant with GDPR?

Yes. We are fully compliant with the GDPR regulation.

What features do you offer?

GDPR compliance, Personal data collect, Personal data check, PVID, Financial Data Collect, Financial Data Check, Strong Customer Authentication (Knowledge, Possession, Biometric), Biometric User authentication (1:1), Biometric User identification & authentication Contract signature, Patented data storage protocol, Digital Id creation, Digital Id Management, Open Id Connect and many more to come!

Which plateforms are you compatible with?

We have state-of-the-art APIs that can be used with any platform. We also use the OpenID Connect standard, which sets a easy and secure connection with any business.

How much does your solution cost?

We offer a price model that includes a fixed price per user for unlimited usage. The price depends on the integration method and the customer offer you choose. Please do not hesitate to reach out to us. We will discuss with you to have the most tailored solution for you.